FAQ

Ordering and delivery

Where do you ship from?

Whangarei, New Zealand

When will my order arrive?

The estimated delivery time is 2-5 business days and for Rural delivery is 5-7 business days.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@kiwibestbuy.nz just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

What countries do you ship to?

At present, we only ship to addresses within New Zealand.

Can I track my order?

Yes. When your courier has been booked, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.

Can I have my order delivered to a PO Box?

Yes. NZ Post can deliver to your PO Box.

Customer Application Form

Sorry, customer applications are temporarily closed.

Payment

What payment methods do you accept?

We accept all Major Credit Cards: Visa, Mastercard, Amex and also Google and Apple Pay

Is checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure. All page content, credit card, and transaction information is protected by the same level of security used by banks.

Misc

How can I find out if you have a book in stock?

Please go to our Contact Us page and provide details of the book you're searching for.