Shipping

Due to the current alert level, please expect delivery delays. Thank you for your patience.

As we shift in Alert Levels across the country NZ Post is seeing a significant increase in parcel volumes combined with workforce restrictions and safety procedures which is causing delivery delays.  Please allow an additional 3 working days after dispatch for delivery of your order.

Not all businesses will re-open under Alert Level 3 so please do not send items to businesses that are closed.

 

Delivery 

Our delivery fees begin from a low $3.99 per shipment, (additional fee for Rural).

From there, the freight price rises according to the size and weight of your order.

We work hard to keep delivery costs fair and reasonable for our customers, an exact shipping price is calculated upon the size, weight and delivery address of your order and is displayed to you in the checkout.

Delivery estimates are available for your order by selecting a delivery region & postcode on your cart page (see below)

 

Delivery Times

Estimated delivery time is 2-5 business days.

And For Rural Delivery 5-7 business days.

Parcels are couriered or posted Monday - Friday mornings before 7.30am.
Orders received on Saturday, Sunday & Public Holidays will be couriered on the following business day.

Rural Delivery

To avoid the Rural Delivery fee we recommend you use an alternative address such as a PO Box or urban work address.

Unfortunately, this additional fee occurs because rural delivery operators are subcontracted by Courier Companies to deliver your parcel from the nearest Post Office. Courier Post on-charge this fee to Kiwi Best Buy, which we are unable to absorb.

How do I check the status of my order?

Most orders are shipped via Courier Post.

When your courier has been booked, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order, first, check your tracking number for any updates, then:

Go to the Courier Post website

or call Courier Post on 0800 268 743

Can I have parcels delivered to a PO Box?

Yes Courier Post can deliver to your PO Box
 
International Shipping
We do not ship internationally at present. We only ship to addresses within New Zealand.
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