The Yellow Brick Road - Ian Brooks
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Used Very Good, light wear to cover
Paperback
Dimensions: 165 x 235 x 15mm
Publication Date: 1998
The Yellow Brick Road: the Path to Building a Quality Business in New Zealand by Ian Brooks
This is the book that no business manager should be without. An easy to read and entertaining book, The Yellow Brick Road will show you how to use quality management, customer service and teamwork to improve your business. The Yellow Brick Road will show you the way to:
Compete more effectively
- Increase customer satisfaction
- Operate more efficiently
- Improve performance.
It will help you make it happen:
- Increase your profits
- Get employees focused on the customer
- Make improvements part of everyone's job
- Build a quality organization
Books are assessed and graded as follows, although descriptions can be subjective.
Please note that these are secondhand books so please ask if you have any additional questions about the condition of a particular book or if you would like more photos.
- New: Brand new and unread.
- Like New: Almost as new, may look unread and in near perfect condition. May show traces of handling or use. Any defects noted.
- Very Good: A copy that has been read, showing some modest signs of wear; blemishing; (scuffs, nicks, creasing, fading, small stains, small DJ tears, previous owner's name). Still in excellent condition for a used book. Any major defects noted.
- Good: A previously read copy, showing signs of wear and tear consistent with age and use, but has all pages present. May have fading, soiling, tears, scuffs, nicks, heavy creasing, underlining, highlighting, DJ with chips/tears. Any major defects noted, other minor defects may not be noted.
- Acceptable/Fair: A book with significant wear & faults, still a reading copy with full text still readable, may lack endpapers. Any major defects noted.
- Poor: Much use & sufficiently worn and/or soiled, stained, may have loose joints, hinges or pages. These are books that have been saved from being sent to the landfill.
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Book Terminology
Tanning - age tanning or browning/yellowing occurs over time on the pages of books, tanning tends to start on the outside of the pages and progresses inward over time, often creating a brownish or yellowish border around the page edges.
Foxed / Foxing - age-related brown or brown-yellowish spotting of the paper caused by a chemical reaction over time.
Sunned - damage done to a book cover or dust jacket caused by exposure to direct sunlight.
Closed Tear - indicates a torn page in which no material has been lost. A closed tear can be pressed back into place or sometimes fixed with archival repair tape.
Ex-library – the book was once owned by, and circulated in, a public library. This book could well be in any of the above general categories but more often than not has been well used. May have library stickers, stamps, or markings.